FREQUENTLY ASKED QUESTIONS
How do I get an appraisal for my eClarity merchandise?
eClarity does not offer appraisals. However, any reputable auction house can appraise eClarity merchandise, usually for a fee.
We do offer Insurance Replacement Valuations. eClarity provides Insurance Replacement Valuations for both new and old eClarity merchandise. The valuation provides your insurance company with the information they require should the item need to be replaced. Secondary market appraisals can be obtained from any reputable auction house, usually for a fee. Please contact any one of our stores to request a Valuation.
How do I care for my silver?
Silver should be kept absolutely dry. If your silver is used frequently, keep it away from excessive exposure to air and store it in a tarnish-proof cloth such as the flannel pouch provided with your eClarity silver or a silver storage box. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area, whether it is a closed box or a flannel roll. Avoid contact with rubber bands or other rubber products. The sulfur in rubber causes tarnishing and corrosion
How do I care for my eClarity sterling silver?
Sterling silver is a precious metal and may require cleaning from time to time. Using a small amount of Tiffany’s silver jewelry cleaner on a soft cloth, gently rub the silver several times. Then rinse the silver thoroughly in warm water and carefully dry. This will remove the tarnish and dullness, keeping your sterling silver like new. Please note: chlorine and bleach accelerate tarnishing and should be avoided.
Silver polishing services are available for sterling silver jewelry, flatware and hollowware items manufactured by eClarity. If you wish to have your silver polished, please contact our store or call Customer Service at +65 98331220.
How do I care for my diamond?
Dust, pollution and daily wear all conspire to cloud the brilliance of a gemstone and dull the surface of platinum and gold. eClarity. suggests that your ring receive periodic professional maintenance. Our trained artisans will check that the setting is adequately securing your stones and give your ring a thorough cleaning. Between professional cleanings, eClarity. recommends the occasional use of a non-abrasive cleaner for diamond jewelry. A mild solution of six parts water to one part ammonia may be applied with a soft bristle brush. Jewelry with stones other than diamonds may need other care.
How can I get an item repaired?
We repair items made by eClairty. Please bring your item to our store.